Scheduling Appointments When you schedule an appointment with Stellar Therapeutic Massage, I set aside that time specifically for you. I specifically schedule appointments to allow time in between to be ready for you when you arrive. I can schedule your appointment over the phone, by text, or by e-mail Monday-Friday between 8am and 8pm. Communication outside of those hours will be returned the following business day. You can also schedule yourself online at any time. Appointments scheduled over the phone are scheduled immediately. It may take more time to schedule an appointment if text or e-mail is used. When you receive a reply including a date/time for an appointment request through text, email, or voice mail, I will hold that day/time for 12 hours. If I do not receive a confirmation from you within 12 hours, that time will be forfeited. When scheduling online you will be able to see all available times up to 12 hours before the appointment time. Should you desire a same-day appointment and the schedule allows, it will be subject to all late arrival and cancellation policies. Your session is scheduled to begin at the start of your appointment and your time on the table is the full session time. I allocate enough time between sessions for you to get on and off the table and for us to have a pre/post conversation. Please arrive early for your appointment. This allows for a relaxed and unhurried experience. If you are a new client, your medical history and consent forms will be emailed to you when you schedule your appointment. Please be sure to complete this prior to the day of your appointment. Allow 15 minutes prior to your session time for review of your medical history. You will also be asked to prepay for your first session, to secure that time for you. Massage appointments may be scheduled for office or home sessions within 15 miles. There is an additional fee for appointments outside of the office. Standing Appointments These appointments are scheduled sessions that are recurring on a specified day and time reserved just for you. These sessions are pre-paid only. Late arrival and cancellation policies apply to these appointments. I reserve the right to discontinue standing appointments at any time. Referrals When a person who has not received a session from Stellar Therapeutic Massage does so at your suggestion, they may surrender a referral card with your name on it for $10 off their first appointment. A $10 credit will also be added to your account once they have been checked out. For privacy reasons, Stellar Therapeutic Massage will not disclose the name of the person who referred you. Cancellations Stellar Therapeutic Massage asks that you respectfully give a 24 hour notice of cancellation. This allows me the opportunity to fill your scheduled appointment. Cancelling of an appointment in less than 24 hours will result in a charge of 50% of the cost of your full scheduled session time. Circumstances that are beyond your control (family emergencies, cancelled daycare, sudden illness or injury, inclement weather, etc.) will be handled on a case-by-case basis. If you fail to cancel within 24 hours multiple times (two or more) you may be asked to pre-pay for future sessions. Please do not rely on a courtesy reminder text, e-mail, or phone call. It is still your responsibility to know when you are scheduled for a session. Late Arrivals I understand that unanticipated issues occur. Recognizing that I do reserve the scheduled time just for you, I have other clients to consider and have to maintain smooth session transitions, I regret that late arrivals may not receive extension of a scheduled session. In only special cases, and when my schedule will allow, I may be able to accommodate a full session. This will be at my discretion and only with proper, advanced notification. The original full session time will be charged. In return, I will make every effort to be on time for you. If for some reason I am not, I will either extend your scheduled appointment or give you the time back during another scheduled appointment. Should I have need to cancel your appointment within 24 hours of its scheduled time I will credit your account 50% of the cost of your scheduled session. I will make every effort to notify you as soon as humanly possible in the event of illness or an emergency. No-shows If you either forget or consciously choose to forgo your appointment for whatever reason and do not contact me, you will be considered a “no-show”. You will be charged for the cost of your full scheduled session time without exception. If you are a “no-show” more than once, you will need to pre-pay for future sessions. Unacceptable Behavior Stellar Therapeutic Massage is a professionally licensed establishment. Requests of any sexual or degrading nature will result in early termination of the session. This includes: requests for less draping; requests for work in the groin, gluteal or breast area; or unmerited physical contact. You are still responsible for the full amount of the session.