Please take a moment to read in full the guidelines below to prevent any surprises should a situation arise. Scheduling Appointments Please note, a credit card is required to schedule all appointments in order to enforce the following policies. It will only be charged for that purpose. By scheduling an appointment you are agreeing to the following policies: When you schedule an appointment with Stellar Therapeutic Massage, we set aside that time specifically for you. We specifically schedule appointments to allow time in between to be ready for you when you arrive. Appointments can be scheduled Monday through Friday 10:00am-7:30pm. Communication outside of those hours will be returned the following business day. New clients must schedule either by phone or online. Returning clients may schedule by phone, text, email or online. When you receive a reply including a date/time for an appointment request through text, email, or voice mail, we will hold that day/time for 12 hours. If we do not receive a confirmation from you within 12 hours, we reserve the right to offer that time to the next person. Should you desire a same-day appointment and the schedule allows, it will be subject to all late arrival and cancellation policies. If you are a new client, your medical history and consent forms will be emailed to you when you schedule your appointment. Please be sure to complete this prior to the day of your appointment. Allow 15 minutes prior to your session time for review of your medical history. Cancellations Stellar Therapeutic Massage asks that you respectfully give a 24 hour notice of cancellation. This allows me the opportunity to fill your scheduled appointment. Cancelling of an appointment in less than 24 hours (but more than two) will result in a charge of 50% of the cost of your full scheduled session time to the card on file. Should you request a shortening of your session on the same day as it is scheduled you will still be responsible for the original session fee you had scheduled. No-shows If you either forget or consciously choose to forgo your appointment for whatever reason and do not contact me, you will be considered a “no-show”. You will be charged for the cost of your full scheduled session time without exception to the card I have on file within 24 hours of the missed appointment. Circumstances that are beyond your control (family emergencies, cancelled daycare, sudden illness or injury, inclement weather, etc.) will be handled on a case-by-case basis. If you fail to cancel within 24 hours multiple times (two or more) we reserve the right to discontinue scheduling you. Late Arrivals We understand that unanticipated issues occur. Recognizing that we do reserve the scheduled time just for you, we have other clients to consider and have to maintain smooth session transitions, we regret that late arrivals may not receive extension of a scheduled session. The original full session time will be charged. Your session is scheduled to begin at the start of your appointment and your time on the table is the full session time. We allocate enough time between sessions for you to get on and off the table and for us to have a pre/post conversation. Please arrive up to 10 minutes prior to start time for your appointment. This allows for a relaxed and unhurried experience. Unacceptable Behavior Stellar Therapeutic Massage is a professionally licensed establishment. Requests of any sexual or degrading nature will result in early termination of the session. This includes: requests for less draping; requests for work in the groin, gluteal or breast area; or unmerited physical contact. If you assault any therapists in our establishment you will be charged a disorderly conduct fee of 200% of the amount of the session and will be immediately reported to the police.